Your Privacy Rights/ California’s Shine the Light Law.
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
To request a copy of the information disclosure Section 1798.83 of the California Civil Code, please contact Trip at firstname.lastname@example.org.
INFORMATION WE COLLECT
- Information You Provide to Us
Registration Information: Signing up for a tripdelivers account requires official registration. This registration process asks for your name, email address, and phone number. By registering with tripdelivers, you are willfully providing this information to us. If you use a Facebook account to register, you are also agreeing to allow us to gather this information along with your basic profile information which includes but is not limited to your name, gender, profile photo, and Facebook friends.
User Profile Information: When you choose to register as a tripdelivers community member, you are asked to create a tripdelivers Profile (“Profile”) which prompts you to share interesting facts about yourself, and enables you to find other users that you might know or who share similar interests. The information that you manually provide regarding your tripdelivers profile is optional and you can choose to share any amount that you’d like to. You cannot create a profile without having a permanent name (and a profile photo for our drivers). It is possible to create a Business Profile, although this requires that you enter a business email address and a form of payment associated with a company. You can read more about your options for controlling your Profile visibility at email@example.com.
Payment Methods: We utilize third-party payment processors to process your payment information. When you add credit card information or other payment methods to your tripdelivers account, you are agreeing to our use of third-party processors and are acknowledging that they will temporarily have access to your information. We will never store these payment methods on our servers in a permanent manner, in order to ensure the security of your private data.
Communications: Choosing to contact us directly will result in additional information being received about you via your chosen communication platform. If you decide to contact us in regard to issues or questions about our platform via phone or email, we will likely ask to collect more of your information in order to better assess your situation. This could include your name, email address, phone number, and the contents of your communication with us.
Driver Application Information: When you choose to register as a part of the tripdelivers Driver Community, we will ask for more information than is required of a basic profile. This information will include but is not limited to your date of birth, Social Security Number (SSN), driver’s license information, vehicle information (including VIN and registration information), car insurance information, and depending on your profile type, we might also ask for a business license or permitting information. The information that you provide during your driver application will be shared with our partners in order to run background checks and ensure your eligibility to drive with tripdelivers. This is meant to protect the integrity and safety of the tripdelivers community as a whole.
Payment Information: Driver’s information regarding bank account numbers, routing numbers,
tax ID, and other forms of information concerning payments will be kept on file in order to ensure our Drivers get paid in a timely and efficient manner.
- Information We Collect When You Use the tripdelivers Platform
Location Information: The tripdelivers Platform is designed to connect Drivers and customers in an innovative and exciting way. This requires that we know our user’s locations. Each time you use the tripdelivers app, we automatically gather your location information. The precise location of your device will also be shared with us whenever the tripdelivers app is running, whether in the background or foreground. Any time you decide to label specific locations using your app or your mobile device’s map applications, we will also gather and store that information. This is meant to create a smoother user experience for you. This information may include your “Home,” “Work,” or other types of manually labeled destinations. The following reasons we require the gathering and storage of your location information is to safely and efficiently deliver your orders. 1. To connect customers with nearby Merchants. 2. To identify specific drop off and pick up location positions. 3. To suggest destinations to our users that will be dependent on their past destinations. Your location information will also be shared with our Trust & Safety team. In any instances where this information will be required or suggested to help your other users, and/or our Drivers safety and security as well as non-tripdelivers users (aka members of the general public). Drivers’ location information, as well as the distance and time that they’ve been traveling, will be gathered in order to calculate the fares and insurance data for each tripdelivers delivery. We will ask for permission through your mobile device settings or the tripdelivers app to gather your position information even when the application is not running in order to provide promotional or service-based updates, within the region that you’re operating in.
Device Information: Users of the tripdelivers app are willingly providing information about their devices, which include but are not limited to your IP address, the type of web browser that you use, the OS (operating system) that you’re using, your phone carrier type and manufacturer information, any related application installations, any device identifiers, device notification information, and, if applicable, your Facebook identifier.
Usage Information: As a tripdelivers user, your interactions with the tripdelivers Platform are automatically shared with us. This includes your actions within the app, your location when you use the app, the date and times that you open and engage with the tripdelivers Platform as a whole. This information is collected in order to help us optimize your user experience and the experience of the entire tripdelivers community.
Call and Text Information: All phone calls and text messages that occur between Drivers and customers will be operated or managed by a third partner to tripdelivers. When Drivers and customers connect via the tripdelivers app, they understand that the information regarding their communication will be collected and recorded. This information includes the phone numbers of both parties involved, the content of the SMS messages sent, the date and time of the communication. Phone calls that occur within the tripdelivers app may also be recorded for quality assurance and security reasons.
Platform communication information, including that between customers and Drivers: Prior to any recording of your calls, we will notify you and you will automatically accept this recording and/or monitoring by proceeding with the call.
User Feedback: Our goal is to strengthen the bonds within the tripdelivers community and ensure that all Users are enjoying the most efficient deliveries possible. That’s why we enable in-app ratings and reviews for customers and Drivers to communicate their experiences at the end of each delivery. We gather this information and provide it to both customers and Drivers within the app, as explained in more detail below.
Address Book Contacts: We may ask for permission to access your address book on your mobile device(s). If you accept this request, we will be able to view and retain the data regarding the names and other contact information associated with your address book. The purpose of this information gathering is to make the user experience involving invitations or social interactions within our Platform to run as smoothly as possible. This information may be used for other purposes which will be further detailed in this document or at another time visible to you during your use of the Platform.
Information from Cookies and Similar Technologies: tripdelivers uses information gathering technologies such as “cookies”, tracking pixels, and other means for the following reasons: 1. To better comprehend your usage of the tripdelivers Platform and our various forms of advertisement. 2. To discover which elements of our content is the most popular or beneficial to our users. 3. To store your preferences for tripdelivers utilization. When we write “cookies”, we’re referring to the small text-based files that are placed on your device by the web servers that you use. These files are created in an effort to gather small amounts of information and to ensure that the sites or apps that you use can easily recognize your computer’s browser. Generally speaking, there are two types of cookies: session and persistent. The former will be automatically erased as soon as you quit your browser. The latter will remain on your computer after you close your browser and we may access them to gather information each time you utilize the tripdelivers Platform. You have the ability to modify your “cookie settings” from within your web browser. It should be noted that the deletion or non-acceptance of cookies will render your usage of the tripdelivers Platform less robust.
- Information We Collect from 3rd Parties
Third Party Services: If you choose to register for tripdelivers or otherwise link your tripdelivers account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services. Registering with tripdelivers from third-party services like Facebook will enable us to retrieve similar information (described above) about you and your usage of our platform from those services.
Third Party Partners: We may receive additional information about you, such as demographic data, payment information, or fraud detection information from third party partners and combine it with other information that we have about you.
Third Party Partners: tripdelivers may have third-party partners that may provide more information about you, including but not limited to your demographic data, payment information, and/or fraud detection information. The gathering and sharing of this information will be permitted by you through third-party partners.
Background Information on Drivers: Criminal background checks and driving records for Drivers may be provided to us by our third-party partners. Any publicly available information about driving records or criminal history will also be made available to us.
HOW WE USE THE INFORMATION WE COLLECT
The information that we gather and store regarding our Users is utilized in the following ways:
- Making connections between customers and Drivers;
- Providing the tripdelivers Platform to users while improving, expanding, and promoting our Services;
- Analyzing the general usage of the tripdelivers Platform by the tripdelivers community;
- Direct or indirect (via partners) communication between us and our users for both marketing and promotional reasons;
- Creating a personalized experience for our users and their contacts;
- Sending notifications through mobile devices via push features or text messages;
- Enabling payments and other transactions to efficiently take place;
- Supporting our users as customers and members of the tripdelivers community;
- Discovering and disabling fraudulent activity within our Platform;
- Ensuring the safety of our customers and trust between our team and each user by responding to any issues regarding auto incidents, disputes between customers, and any requests made by official government authorities or affiliates.
- We may also use the information that we gather and store from Drivers for the following reasons:
- To send updates or information regarding a Driver applicants’ status during their application process via email, text message, or from within the tripdelivers APP;
- To make decisions involving the eligibility of a Driver applicant;
- To send notifications or updates regarding the requests for deliveries, changes or additions to our pricing and service policies;
- To provide tripdelivers’ auto insurance policy to Drivers by analyzing patterns of use for various safety and insurance reasons.
Email Subscriptions: All users of the tripdelivers Platform have the option of opting-out or unsubscribing from our commercial or promotional emails, however we will be required to send you any emails regarding your transactions or relations tied to the usage of your account. Text Messages: Simply text the word STOP from whichever mobile device is receiving promotional or commercial content from us and you will be immediately opted-out.
Additionally, you can decide to opt-out of receiving all SMS content from tripdelivers (including important information regarding your account usage) by texting the word STOPALL from whichever mobile device is receiving these messages. It should be noted that opting-out of our text message notifications will limit the experience of your usage of the tripdelivers Platform.
Drivers have the option of opting out of specifically receiving a driving-related text message by replying STOP to a driver SMS. You can opt-in to receiving any of these messages again by texting START in reply to the SMS confirmation regarding your initial unsubscribe process.
Push Notifications: You can use your device settings to disable push notifications from the tripdelivers Platform. This may impact your user experience while utilizing the tripdelivers Platform and will disable important notifications like the arrival of your delivery.
Profile Information: Any and all information that you manually add to your tripdelivers Profile can be deleted by you at any time. However, your name will always be made available to Drivers and other users of tripdelivers. Driver information including names, ratings, profile pictures, and vehicle information must always be made available to customers.
Location Information: The sharing of your location information is vital to the effectiveness and efficiency of your tripdelivers experience. You have the option to prevent your device from sharing your location via your device’s settings, however this will render your usage of our Platform entirely ineffective.
Facebook Friends. You can opt-out of sharing the information regarding your Facebook mutual friends through your profile settings within your Facebook account.
Editing and Accessing Your Information: Certain elements of your account information can be viewed, altered, or deleted by you at any given time by logging into your profile (or Driver portal for Driver information). Termination of your tripdelivers Account can be achieved by submitting a request through firstname.lastname@example.org. We can deactivate your account but may retain certain information in a manner that is consistent with the terms written within this document for those accounts which are not entirely closed. Additionally, we may store information from your account in order to resolve disputes, collect any fees that have yet to be settled, for general troubleshooting purposes, to analyze the utilization of our Platform, to help with any ongoing investigations, for fraud prevention, to enforce our Terms of Services, and/or to take legally-permitted or permitted actions against you or on your behalf.
Data Security: tripdelivers aims to protect and secure all data surrounding the tripdelivers community. Despite our precautions to protect and secure this data, it is impossible to guarantee 100% security.
Children’s Privacy: tripdelivers does not wish to collect any information from any persons under 13 years old. If you are under 13 years old, you may not use our Platform. Please contact email@example.com if you find that you or anyone you know has provided us with the information of children under the age of 13.
REVIEWING AND UPDATING YOUR INFORMATION
If you register for an account on our Platform, you may review and update your account information by logging in to your account with your username and password at www.tripdelivers.com, as well as through additional links throughout the Platform.
THIRD PARTY WEBSITES
The Platform may contain links to other websites. We are not responsible for the privacy practices or the content of these other websites. You will need to check the policy statement of these others websites to understand their policies. When you access a linked site you may be disclosing private information. It is your responsibility to keep such information private and confidential.
We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.
Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.
When you view our Platform, we may store some information on your computer’s hard drive. This information will be in the form of a “Cookie.” Most web browsers automatically accept Cookies, but you can change your browser to prevent that. Without accepting a Cookie, your use of the tripdelivers Services may be affected.
Please note that data that is transported over an open network, such as the Internet or e-mail, may be accessible to anybody. We cannot guarantee the confidentiality of any communication or material transmitted through such open networks. When disclosing any personal information through an open network, you should remain mindful of the fact that it is potentially accessible to others, and consequently, can be collected and used by others without your consent. In particular, while individual data packets are often encrypted, the names of the sender and recipient are not. A third party may therefore be able to trace an existing bank account or relationship or one that is subsequently created. Even if both the sender and recipient are located in the same country data may also be transmitted via such networks to other countries regularly and without controls, including to countries that do not afford the same level of data protection as your country of domicile.
Your data may be lost during transmission or may be accessed by unauthorized parties. We do not accept any liability for direct or indirect losses as regards the security of your personal information or data during its transfer via the Internet. Please use other means of communication if you think this is necessary or prudent for security reasons.