RIDER PAYMENTS AND REFUNDS
Trip Rides will assist you in establishing your own merchant account that will process all payments due to you. As a Driver, you will receive 100% of the Base Fare as determined by the current Compensation Plan and any tips provided by Riders to you for the Services you provide. You acknowledge and agree that such amounts shall not include any interest and will be net of any amounts that we are required to withhold by law. Trip Rides works hard to ensure that legitimate Riders are matched with legitimate Drivers. Fraud and abuse do take place by both Drivers and Riders and Trip Rides will attempt to investigate any claim of fraud or abuse. Although Trip Rides takes steps, such as pre-authorization and pre-checking the validity of a Rider’s credit card, there is no guarantee that a Rider’s payment will be successfully made and therefore you, not Trip Rides, bear the risk of not receiving the payment. Where a Driver has given a successful ride to a Rider, but the Rider’s payment is not made for some reason, Trip Rides will immediately investigate. If Trip Rides determines that its assessment and screening were insufficient to protect the Driver, then Trip Rides will cover the payment to the Driver. Likewise, if a Rider makes a payment to a Driver, but the Rider did not receive the Services as intended, Trip Rides will investigate and has the discretion to refund the fare, or credit the account of Riders, for a ride. If we refund the fare, or credit a Rider account, for a ride you provided, you will not be paid for the portion of the ride that was refunded or credited. If you have already received payment for a refunded/credited ride, Trip Rides has the right to seek immediate repayment from you. Trip Rides third-party payment processor maintains statistics on chargebacks. Should the Driver exceed reasonable or acceptable chargeback ratios, your merchant account could be suspended or terminated by the merchant account processor.
In exchange for permitting you to offer your Services through the Trip Rides Platform and marketplace as a Driver, you agree to pay Trip Rides (and permit Trip Rides to retain) a fee based on each transaction in which you provide Services (the “Booking Fee”). The amount of the applicable Booking Fee will be communicated to you in a Booking Fee schedule. Trip Rides reserves the right to change the Booking Fee at any time at Trip Rides discretion based upon local market factors. Changing the Booking Fee in the Booking Fee schedule will constitute notice in the event of such change. Continued use of the Trip Rides Platform after any such change in the Booking Fee calculation shall constitute your consent to such change.
Certain trips and fare destination or pickup require the payment of fees and/or tolls (i.e. airport fees). To the extent that these fees/tolls are paid by the Rider, the Driver acknowledges that these receipts will be retained by Trip Rides for payment to the appropriate legal authority.